Last updated: August 2025
At Utsaah, we are committed to safeguarding your privacy and ensuring the protection of your personal data. This Privacy Policy outlines the nature of the information we collect, how it is used, stored, and the rights you have in relation to your data.
1. Introduction
This Privacy Policy governs the manner in which Utsaah (“we,” “our,” or “us”) collects, uses, maintains, and discloses information collected from users (“you” or “your”) through our website, digital applications, booking platforms, and other associated services.
By accessing or interacting with our website or services, you acknowledge and consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following categories of personal information:
a. Information You Voluntarily Provide
Collected through forms on our website or app, including but not limited to:
- Full name
- Email address
- Phone number
- Preferences related to wellness services
- Messages, comments, or queries submitted via contact/enquiry forms
- Booking information and event registrations
- Subscription to newsletters or mailing lists
b. Transactional & Booking Data
When you register for services, schedule appointments, or purchase memberships, we may collect:
- Billing and mailing address
- Payment details (handled via secure third-party providers; Utsaah does not store card data directly)
- Appointment history and class preferences
c. Usage Data & Cookies
To improve user experience and optimize our website, we may collect:
- IP address
- Browser type and version
- Device type
- Time zone setting and location
- Pages visited, time spent on site, and interaction data
- Referral source
Cookies and similar tracking technologies are used to facilitate this process. You may disable cookies through your browser settings; however, this may impact certain functionalities.
3. How We Use Your Information
We collect and process your information for the following purposes:
- To respond to your queries and enquiries
- To confirm and manage bookings or appointments
- To deliver updates, newsletters, and promotional content (only with consent)
- To personalize your experience based on preferences and previous interactions
- To improve our website’s performance, usability, and content
- To fulfil administrative, legal, or contractual obligations
- To conduct internal analytics and research
We do not rent, sell, or share your personal data with any unaffiliated third parties for marketing purposes.
4. Lawful Basis for Processing
Our processing of personal data is based on at least one of the following legal grounds:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interest in operating and improving our services
5. Data Storage and Security
All personal data is stored securely on encrypted servers and protected by industry-standard security protocols. Access is strictly limited to authorized personnel who are contractually bound by confidentiality obligations.
Data retention is limited to the duration necessary to fulfil the purposes outlined in this policy or as required by applicable law.
6. Third-Party Services
We may engage trusted third-party service providers for:
- Payment processing
- Appointment scheduling
- Marketing automation
- Website hosting and analytics
These partners operate under their own privacy policies, which we recommend reviewing separately.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request rectification of inaccurate or incomplete data
- Withdraw consent at any time (where processing is based on consent)
- Request erasure of your personal data (subject to applicable laws)
- Object to processing under certain circumstances
- Request restriction or portability of your data
Requests should be submitted to privacy@utsaahwellness.com.
8. Data Transfers
If we transfer data outside India or your country of residence, such transfers will be conducted in compliance with applicable data protection laws and with appropriate safeguards in place.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors without verifiable parental consent. If you believe we have unintentionally collected such data, please contact us immediately.
10. Updates to This Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in legal requirements or service offerings. Any updates will be posted on this page with a revised “Last Updated” date.
We encourage users to review this page regularly to stay informed about how we protect your personal data.
I would like to receive communication via SMS, Email, OBD, Google RCS & WhatsApp for my services, offers & updates.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:
📧 khanmarket@utsaahbykritika.in
📍 Utsaah, Khan Market, New Delhi, India